Terms and Conditions
By using our site, you agree that you accept these General Terms and Conditions which are applicable to all orders placed through Gourmetdash.com
Orders and Payment
Orders can be placed 24 hours a day, seven days a week via our website. We are available to answer questions and assist with orders during our normal office hours Monday - Friday from 9:00 am - 5:00 pm eastern time at 470-925-1220.
Payment types accepted on our site include MasterCard, Visa, Discover, American Express credit cards, or PayPal. If you have any problems completing an order, please call us at 470-925-1220 and we will be glad to assist! Outside of business hours please send us an email at firstname.lastname@example.org and we will get back to you as soon as possible.
Due to the fact the specialty gourmet products that we stock are hard to find, unique items, there are sometimes limited availability and irregular deliveries from our suppliers. Despite our best efforts, occasionally some products will not be available on the expected ship date.
To get you the rest of your order as soon as possible we will ship the products we have on hand and refund you for the items that were unavailable. If you had one item in your order your order will be cancelled. In both cases you will be notified by a member of our Customer Service Team. For our collections and assortments if we are short an item in the collection, we will ship an appropriate substitution of equal or greater value.
All orders placed before 11:59 PM PST will ship the next available shipping day. We ship Monday-Thursday, Friday is available to ship nonperishables and overnight orders. You will receive an order confirmation email showing order details and shipping confirmation email showing tracking information.
Address Change or Incorrect Address
Upon placing your order, an order confirmation is sent to the email address you provide. The email order confirmation includes the shipping and billing address. If you notice you have mistakenly entered incorrect shipping address information please contact us immediately at 470-925-1220 or via email at email@example.com.
Order Cancellation and Modification
While we will always do our best to accommodate requests, once your order has been packed and shipped we are not able to cancel or modify it. Orders that are already in transit are not able to be rerouted, so please be sure your shipping address is correct when you place your order.
Order changes for Cakes, Pies and Cheesecakes, Caviar, Steaks and Burgers
All cakes, pies and cheesecakes are baked to order and will be shipped separately straight from the bakery to you. Caviar, Steaks and Burgers are also fulfilled by an outside partner. Because of this, if you need to cancel or make a change to your order including one of these items, please contact us as soon as possible. Once we have processed your order and it has been forwarded to the bakery or our supplier partners we will not be able to offer a refund.
Unfortunately, we are not able to accept returns of perishable items or vulnerable non-perishable items, like crackers, cookies, or soft packaged items. We are only able to accept the return of canned or hard-packaged food items. If you have a problem with an order or need to return an item, claims must be made within 48 hours of receiving the product. Please contact us as firstname.lastname@example.org for assistance.
Defective or Damaged Merchandise
We work very hard to assure your order is received intact and in proper condition. However, we understand that sometimes things happen and items can get damaged in transit. If you receive a defective or damaged product, please contact us immediately. Please do not throw away or discard any items, as we may need information about the item. The easiest way to help us resolve any defective or damaged merchandise is to take a picture of the item and email it to us at email@example.com or call us at 470-925-1220.
For any other question or inquiries, you may have, please contact us by phone (470-925-1220), by email (firstname.lastname@example.org) or by mail Gourmetdash.com 3370 Panthersville Rd. Decatur, GA 30034.
Invalidity - Force Majeure - Applicable law - Competent Courts
If any one of the clauses of these General Terms and Conditions is, for whatever reason, declared invalid or invalidated for any reason, this will not affect the application or the validity of the other clauses. The clause declared invalid, or invalidated, will be replaced by the disposition closest to that clause. Neither Gourmet-Food.com nor the Customer will be held liable for any failure to perform their obligations as a result of a force majeure beyond their control, including but not limited to the following: war, riot, insurrection, interruption of transport systems, problems relating to export and import, strikes, lock-out, shortage of Products, fire, earthquakes, storms or floods. These General Terms and Conditions are governed exclusively by United States law. All litigation or disputes between the parties shall be brought only before the competent court in the United States.